Immigrant Info / Emergency/Disaster

The Emergency/Disaster Section contains links to multi-language, multi-cultural information about health, safety, and emergency preparation and response. All of these links and much more can also be found in the Resources Search page.

DEMOGRAPHICS - Who is most at risk from wildfires?
75 communities throughout California live in areas of severe risk from wildfires. This map highlights the relative social vulnerabilities which impacts how well they may be able to respond and recover. With this map you can: Click on communities to learn about their social vulnerability. Search for specific addresses, so you can gauge the level of wildfire risk. Physical vulnerability to wildfire uses McClatchy's analysis of wildland-urban interface areas (WUI's), areas with populations of more than over 1,000 with 90% of residents living within Very High Fire Severity Zones. Social vulnerability was determined by using 5 factors from the CDC's index; pct of people living below the poverty line, aged 65 yrs. old and older, pct of housing in structures with 10 or more units, pct of households with no vehicles, and pct of non-institutionalized populations with a disability. Data used for this map can be downloaded here.
DISASTER - ARC - Preparing for Disaster During COVID-19
Disasters can cause sudden challenges like knocking out power, blocking roads, disrupting the response of emergency services, and causing stores and pharmacies to close for an extended period. COVID-19 adds to this complexity. Prepare now so that you have critical skills and can meet your basic needs. Key Words: American Red Cross
DISASTER - American Red Cross (ARC) Safe & Well Registration
Safe And Well Registration - Web site to register or search for loved ones after a disaster. People can sign in under any name and searchers must know the exact name used. Multi-language: | Spanish |
DISASTER - American Red Cross - Silicon Valley Chapter (ARC-SV)
Wildfire Relief - ARC Helpline at 866-272-2237 for immediate support / assistance.. *** Classes in disaster preparedness and response, health and safety, first aid, and childcare. Emergency assistance for victims of home fires and natural disasters. Fire prevention and community education programs. International Services - Family Reunification. San Jose office serves Santa Clara County. Key Words: RIF
DISASTER - August Wildfire Local Assistance Centers
8/29/20 Local Assistance Centers Opening to Support Northern CA Wildfire Survivors - LACs are activated following major disasters to support survivors and businesses that have suffered disaster-related losses or damages. Each center is unique and locally-driven with support from local, state, federal and non-profit agencies.
DISASTER - CA Disaster Relief Resource Guide
Directory of State and Federal Resources for people who have been affected by the recent wildfires. Governor Newsom declared a statewide emergency due to the fires and extreme weather conditions, and he has also secured a Presidential Major Disaster Declaration to bolster the state’s emergency response to wildfires burning in Northern California and support impacted residents in Lake, Monterey, Napa, San Mateo, Santa Cruz, Solano, Sonoma and Yolo counties.. Contact us if you would like direct assistance at 1-877-345-4633 or email us here.
DISASTER - Debris Removal Household Hazardous Waste (Phase 1)
10/10/20 DTSC’s priority through Wildfire Cleanup & Recovery is to help community members and wildfire survivors by clearing their properties of household hazardous waste, keeping them informed of the process through the real-time Public Dashboard mapping system and providing other essential resources.
DISASTER - Disability & Disaster Hotline
8/20 The Disaster Hotline provides information, referrals, guidance, technical assistance and resources to people with disabilities, their families, allies, organizations assisting disaster impacted individuals with disabilities and others seeking assistance with immediate and urgent disaster-related needs. available for intake calls, 24/7 at (800) 626-4959 and info@disasterstrategies.org. We will respond to your call as soon as possible, often immediately, and we intend to respond to all callers within 24 hours. Multi-language: Spanish #HurricaneLaura, #COVID19 & #CAFires
DISASTER - Disaster Relief and COVID-19 Related Assistance not Considered in Public Charge
8/20 Excerpts from the USCIS Public Charge link ....The Public Charge rule does not restrict access to testing, screening, or treatment of communicable diseases, including COVID-19. In addition, the rule does not restrict access to vaccines for children or adults to prevent vaccine-preventable diseases. Importantly, for purposes of a public charge inadmissibility determination,. .....The rule does not include consideration of emergency medical assistance, disaster relief, national school lunch programs, foster care and adoption, student and mortgage loans, energy assistance, food pantries and homeless shelters and Head Start.Key Words: Immigrants
DISASTER - FEMA FAQ - Citizenship Status and Eligibility for Disaster Assistance
11/15/19 FEMA Fact Sheet with disaster relief eligibility information for non-citizens. Key Words: Undocumented Multi-language: Spanish | Vietnamese | Chinese | Korean
DISASTER - FEMA Individual Assistance Application Deadline 11/23/20
10/15/20 2 more counties have been added to the CA Wildfires DR-4558-CA Amendment 007. Counties currently designated for Individual Assistance are: Butte, Lake, Lassen, Monterey, Napa, San Mateo, Santa Clara, Santa Cruz, Solano, Sonoma, Tulare, and Yolo Counties. Disaster survivors may apply for the Individuals and Households Program or check their application status at DisasterAssistance.gov or call FEMA toll-free at 800-621-3362 to register for assistance or check their application status. Deaf, hard of hearing, or have a speech disability and use TTY may call 800-462-7585. Disaster survivors who use 711 or VRS (Video Relay Service) may call 800-621-3362. Wildfire Survivors Can Apply for Federal Aid Even if Insured
DISASTER - FEMA Wildfire Emergency Assistance
Application Deadline 11/23/20 - Those who sustained losses from the Northern California fires in Butte, Lake, Lassen, Monterey, Napa, San Mateo, Santa Cruz, Solano, Sonoma, Tulare, or Yolo Counties, you can now apply for federal assistance. Apply online with the Federal Emergency Management Agency (FEMA) or Call 800-621-3362 or 800-462-7585 (TTY). Spanish
DISASTER - Guide to Disaster Assistance Services for Immigrant Californians
This guide provides detailed information about the types of federal, state and local disaster assistance services available in California. Although some of the resources are restricted to individuals or households with lawful immigration status, there are many services available to all Californians impacted by the wildfires. Spanish
DISASTER - How California can recover from wildfires without leaving its most vulnerable behind
9/11/20 “While people claim that disasters do not discriminate, there are human decisions that make some populations more vulnerable than others,” said Michael Méndez, an assistant professor at the University of California, Irvine, who co-authored the article. “The big picture is understanding that systemic racism and cultural norms determine who is a worthy disaster victim.”
DISASTER - How California’s farmworkers are banding together to survive the pandemic
9/24/20 A COVID-19 relief package for California’s farmworkers landed on Governor Gavin Newsom’s desk last week. Legislators describe the bill as the first of its kind, and it addresses a wide array of issues, from workplace enforcement of COVID-19 guidance to the expansion of rural telehealth services across the state. But, as the novel coronavirus continues to tear through farmworker communities, such measures may not be enough. Interviews with farmworkers throughout the state reveal a safety net stretched to the limit: Desperate parents are calling relief and advocacy groups for basic needs like diapers for their babies, quarantined farmworkers sick with COVID-19 are relying on colleagues for deliveries of food and other supplies, and some workers have lost their jobs after calling for better safety measures in the fields and packing plants where they work.
DISASTER - Inclusive emergency Response - Immigrants Essential and Vulnerable in San José
8/7/20 New research from New American Economy (NAE) released today in partnership with the City of San José highlights how immigrants are both essential to San José’s rapid response efforts and especially vulnerable due to gaps in federal relief packages, language access barriers, and increased risks of infection associated with frontline and essential work. San José is one of twelve recipients of NAE research to inform culturally sensitive emergency response measures that ensure all residents are included, regardless of immigration status. Key Words: COVID-19, Coronavirus, Disaster, undocumented
DISASTER - Insurance Advocacy - United Policyholders Roadmap to Recovery
Since 1991 our Roadmap to Recovery™ program has been improving disaster recovery by providing free insurance and decision-making guidance, tools and resources to people, businesses and communities. The program includes our online library of claim tips, sample letters, reports, instructional videos, professional help directory, and articles written by leading experts in personal finance, construction and the law. Key Words: Wildfire
DISASTER - Red Cross Overhauls Evacuation Shelter Guidelines Because of Coronavirus Pandemic
3/25/20 Because of the coronavirus pandemic, more than 140 million Americans have been ordered or advised to stay at home. Millions more have been told to practice social distancing and stay at least 6 feet away from other people. But what happens if — in the midst of this outbreak — people have to leave their homes because of a disaster like a fire, flood or hurricane? A disease like COVID-19 could turn a traditional evacuation shelter into an infection epicenter. The American Red Cross, which typically operates disaster shelters across the United States, is putting in place new guidelines for housing people in emergencies. Key Words: COVID-19
DISASTER - SV Strong - San Jose Info Hub
10/8/20 As the response to this public health emergency escalates, many residents will feel direct economic impacts from business closures, event cancellations, and layoffs. Silicon Valley Strong calls on the community to stay informed and look out for each other. This landing page serves as a hub with critical updates and resources for vulnerable neighbors--accepting tips for additional information at mayoremail@sanjoseca.gov. Multi-language: This page is updated daily and is currently being translated into Spanish,Vietnamese Key Words: Coronavirus, San Jose, SCC, Santa Clara County, COVID-19
DISASTER - SVCF San Mateo and Santa Clara Counties Wildfire Relief Fund for Non-Profits
9/20 The Silicon Valley Community Foundation Wildfire Relief Fund is currently focused on providing grants to organizations working on Response, Relief and Recovery phases of the fires as explained below. At this point, we are not yet processing requests from organizations supporting the Rebuilding and Resiliency/Preparedness effort. Apply On Line
DISASTER - Santa Clara County Residents – SCU Lightning Complex Wildfire Info
Community Information, Updates,and Resources for CZU (Santa Cruz Mountains) and SCU ( Diablo Foothills) Lightning Complex Wildfires Key Words: Disaster, SCC OES Spanish Vietnamese Chinese Tagalog
DISASTER - Santa Cruz Relief
Community Powered Relief + Rescue Currently supporting those impacted by the CZU Lightning Complex Fires. ***Evacuation Support ***Moving animals ***Streamlining Food Distribution ***Managing and mapping housing needs to offers and resources ***Assistance with FEMA Hotel application and renewals ***Survivor advocacy and trauma support ***Connecting survivors with case-workers, nurses, counselors. Serving Santa Cruz County. Multi-language: Spanish
DISASTER - Small Business Guidance & Loan Resources
Health and government officials are working together to maintain the safety, security, and health of the American people. Programs include: Paycheck Protection Program Economic Injury Disaster Loans and Loan Advance SBA Debt Relief SBA Express Bridge Loans Guidance for Businesses and Employers SBA Products and Resources Government Contracting Local Assistance Key Words: Coronavirus, Finance, COVID-19 Multi-language: Spanish
DISASTER - Tzu Chi Foundation Wildfire Assistance - Apply by 10/24/20
10/6/20 Registration for cash assistance those who had severe damage to their homes in the Northern CA Wildfires. Spanish ------------------------------------------- Originally founded in Taiwan, the Buddhist Tzu Chi Foundation is an international non-profit humanitarian organization with 4 major missions: charity, medicine, education, and humanistic culture. The foundation also engages in disaster relief. Tzu Chi is a member of NVOAD, National Volunteer Organizations Active in Disaster, and often works in collaboration with other relief agencies, such as the American Red Cross. Multi-language: Chinese, Mandarin, Cantonese, Vietnamese Key Words: Asian, Charity
DISASTER - United Policyholders joins 1500 other non-profits to help solve an insurance crisis hitting our sector
6/20 A record number of Americans are in dire financial straits and relying on charitable sources for their meals. The food banks and meal delivery services providing those meals are non-profit businesses. So is United Policyholders and the many partners we work with to provide free services to disaster survivors. Like all businesses, we non-profits need liability and property insurance in order to operate legally and safely. We need insurance to protect our facilities, workers, drivers, assets and the people we serve. But even before the pandemic, liability and property insurance options for non-profits had sharply decreased with a dwindling few companies left for us to buy from. This has been particularly impacting non-profits that serve and deliver food. Nonprofit Property Protection Act Key Words: Coronavirus, COVID-19, Disaster
DISASTER - Voting for Fire Evacuees
Fire survivors who have been displaced by the CZU Lightning Complex fires have several options to ensure that they get their ballot for the Nov. 3, 2020 Presidential General Election. Ballots will be mailed to all active registered voters by Oct. 5. If voters in the fire impacted areas do not have access to their regular mail, they can submit a simple change of address form online at www.votescount.us. Ballots CANNOT be forwarded. So, if you signed up for your mail to be forwarded through the USPS, you still need to update your mailing address.
DISASTER - Wildfire Damage - Free Resources to Help You File Your Insurance Claim
9/14/20 The trauma of a wildfire is compounded only by the stress of trying to figure out if you’re covered under your insurance and how to collect under those policies for any damage to your property. Fortunately, ample free help is available, from coverage information to claims advocacy to mental-health counseling.
DISASTER- Animal shelters urge the public to have an emergency plan for your pets
With more people getting sick with COVID-19 local animal shelters are concerned companion animals will be left uncared for. Local animal shelters urge the public to have an emergency plan for your pets. Key Words: Emergency, Disaster, coronavirus,
FOOD - Disaster CalFresh Program General Eligibility Requirements
Food stamps issued as disaster relief have different eligibility requirements. Survivors in the declared disaster zones should review this list and apply if eligible. Disaster relief is not subject to Public Charge.
FOOD - Disaster Food Stamps - 2020 CA Wildfires
Apply from Oct 14 - 22. Disaster CalFresh available for those who lived or worked in Lake, Monterey, San Mateo, Santa Cruz, Solano or Yolo county between 8/14/20 and 9/12/20 and experienced a disaster related impact,: -------------------- Disaster Supplemental Nutrition Assistance Program (D-SNAP)gives food assistance to low-income households with food loss or damage caused by a natural disaster. Because of the unique needs of disaster survivors, D-SNAP uses different standards than normal SNAP. If you would not normally qualify for SNAP, you may qualify for D-SNAP. The supplement brings your benefits up to the maximum for your household size. Current SNAP clients may also request replacement benefits for food that was lost in the disaster and bought with SNAP benefits. Disaster Relief is not subject to Public Charge.
HEALTH - AIR QUALITY SELF-CARE
Smoke from wildfires and structure fires can affect health: eye and throat irritation, coughing, and difficulty breathing. Here are some things people can do to help protect themselves. English, Spanish, Tagalog,Chinese
HEALTH - CA Dept of Public Health Guidance Documents: Coronavirus Disease 2019
A list of various guidance documents from the CDPH covering: **Adult and Senior Care Facilities (PDF) **Community care facilities, including assisted living facilities and child care **COVID-19 Public Health Guidance for People at Risk for Serious Illness (PDF) **Drinking Water, Recreational Water and Wastewater: What You Need to Know **Employers, health care workers and workers in general industry **Entertainment Venue (PDF) **First responders, including paramedics and EMTs (PDF) **Food Industry (PDF) **Gathering Guidance (PDF) **Guidance for Homeless Assistance Providers on **Novel Coronavirus (COVID-19) (PDF) **Guidance for Individuals with Access and Functional Needs (PDF) **Guidance for Long-Term Care Facilities **Guidance to Medi-Cal Managed Care Health Plans: **COVID–19 Screening and Testing (PDF) **Health care facilities from Cal/OSHA **Health care facilities, including long-term care facilities **Health care plans **Department of Managed Health Care All Plan Letter (PDF) **California Department of Insurance Bulletin (PDF) **Coverage Options Fact Sheet (PDF) **Home cleaning with COVID-19 positive individuals (PDF) **Guidance for Using Disinfectants at Schools and Child Cares (PDF) **Recordatorios para el uso de desinfectantes en las escuelas y guarderías (PDF) **Laboratories (PDF) **Schools and institutions of higher education Key Words: Pandemic
HEALTH - CDC Guidelines for Schools, Workplaces & Community Locations and FAQ
3/20 CDC Updated guidelines and resources for Homes, K-12 Schools, Childcare Settings, Colleges, Workplaces, Healthcare Settings, Faith Based Organizations, First Responders, Commercial Settings, and Large Mass Gatherings. Specific mitigation plans for Santa Clara County, CA, Seattle, WA, , New York (NY), MA and Florida (FL) Multi-language: Frequently Asked Questions (FAQ) in English FAQ, Spanish FAQ , and Chinese FAQ Key Words: Pandemic,,COVID-19
HEALTH - COVID-19 GUIDANCE FOR IMMIGRANT CALIFORNIANS
This guide provides tips about services, including public benefits, that are available to immigrant Californians, including some that are available regardless of immigration status. Including: ** Stay-at-home order considerations ** Ways to protect yourself and others ** Immigration help ** Public charge information for accessing public benefits ** Testing and treatment ** Information on jobs, wages, and benefits Small business support ** Housing * Food and bills ** Community safety * Protection against scams and bad information. Check COVID19.CA.GOV for updates. Multi-language: Spanish | Chinese Traditional | Chinese Simplified | Korean | Vietnamese | Tagalog | Key Words: Disaster, Pandemic, Coronavirus, Undocumented
LEGAL - Disaster Legal Services (DLS) for CA Wildfires
9/13/20 The legal hotline for survivors of the fires in Butte, Lake, Monterey, Napa, San Mateo, Santa Cruz, Solano, Sonoma, and Yolo Counties. Disaster survivors facing legal issues related to the fires may call the hotline at (888) 382-3406. Multi-lingual: Spanish
MENTAL HEALTH - Disaster Distress Helpline
The Disaster Distress Helpline 1-800-985-5990 is a 24 hours-a-day, seven-days-a-week resource that responds to people who need crisis counseling after experiencing a natural or man-made disaster or tragedy. Spanish A disaster or tragedy is unexpected and often brings out strong emotions. The Helpline staff will provide confidential counseling, referrals and other needed support services. Key Words: Mental Health, Multi-language, COVID-19, coronavirus
MENTAL HEALTH - American Red Cross Individual and Group Emotional Support for Frontline Workers
This ARC free service helps frontline workers cope with the stress of working with families affected by COVID 19. Individuals may call our tollfree number 833-492-0094. Groups may schedule a support session using the Psychological First Aid Training Request Form. Red Cross volunteers who are professional healthcare providers, mental health providers and spiritual care providers will work with the individual directly or can schedule a group support session. All services are free and confidential. You are not alone!
MENTAL HEALTH - American Red Cross Virtual Family Assistance Center (VFAC)
VFAC is an Integrated Condolence Care Program for families and communities who have suffered loss of loved ones, and who have experienced a disrupted grief process due to restrictions related to COVID-19. Grieving is always difficult, and we recognize the Coronavirus pandemic creates additional challenges and needs. This VFAC offers information and resources that we hope will be helpful during this difficult time. Note: We will add new resources to this page as we become aware of them. If you have ideas for additions, please contact us at CondolenceCare@redcross.org. (Página en español) Mlti-language: Spanish
MENTAL HEALTH - CA Senior Hotline
CA has launched a hotline to deliver services and help for older Californians. CALL: 1-833-544-2374. Social isolation is real. During these trying times it’s important to check in with our loved ones. Stay Home. Save Lives. Check In Key Words: COVID-19
MENTAL HEALTH - Coping with Stress During Infectious Disease Outbreaks (SAMHSA)
When you hear, read, or watch news about an outbreak of an infectious disease such as Ebola, you may feel anxious and show signs of stress—even when the outbreak affects people far from where you live and you are at low or no risk of getting sick. These signs of stress are normal, and may be more likely or pronounced in people with loved ones in parts of the world affected by the outbreak. In the wake of an infectious disease outbreak, monitor your own physical and mental health. Know the signs of stress in yourself and your loved ones. Know how to relieve stress, and know when to get help. Key Words: Mental Health, SAMHSA, COVID-19, Coronavirus
MENTAL HEALTH - Crisis Text HOTLINE
Text HOME to 741741 from anywhere in the USA to connect with a trained Crisis Counselor. Every texter is connected with a a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem solving. All of Crisis Text Line's Crisis Counselors are volunteers, donating their time to helping people in crisis. Key Words: Mental Health, Stress, Anxiety, coronavirus, COVID-19,
MENTAL HEALTH - How To Cope With Sheltering in Place
Sheltering in place means people are asked by local officials to stay where they are for a period of time. This tip sheet from SAMHSA describes reactions often associated with sheltering in place. It also suggests ways to care for yourself and your family during the experience and provides additional resources you may find helpful. Key Words:: Mental Health, COVID-19
MENTAL HEALTH - Safety Planning During COVID-19: Tips From Domestic Violence Survivors For Survivors
The Safety Planning Guide was created by members of Sanctuary’s Survivor Leadership program and has been reviewed by multiple clinicians. The guide draws from survivors’ and clinicians’ expertise, as well as from safety planning models from the National Domestic Violence Hotline, Sanctuary for Families, and Love is Respect. DV Planning Handout En Multi-language: Spanish | French | German | Arabic | Korean Korean
RESOURCE - San Jose Virtual Local Assistance Center
In response to the COVID-19 pandemic, this page consists of resources for San José residents on: **Food ** Immigrant Resources ** Housing ** Employment & Job Training ** Health & Wellness ** Utilities & Internet ** Small Businesses and Nonprofits. For more informationcall 311 or 408-535-3500, or fill out a contact form. Live chat (8-5, M-F), TTY for the hearing impaired at 1-800-735-2922 . Key Words:
UTILITIES - PG&E Potential Public Safety Power Shutoff (PSPS)
If severe weather threatens a portion of the electric system, it may be necessary for PG&E to turn off electricity for several days, in the interest of public safety. Enroll in the Medical Baseline program if you rely on power for medical needs to receive extra notifications in advance of a PSPS and a lower monthly rate. Multi-language: Spanish Vietnamese Chinese Tagalog Korean Russian Key Words: Access and Functional Needs, AFN, Special Needs, Disaster
COMMUNICATION - GSMA – Worldwide Association Of Mobile Operators
The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with more than 300 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. As part of their Disaster Response Programme they also have an excellent page dealing with Refugee Connectivity
DEMOGRAPHICS - How Census Data Help the Nation Respond to Disasters
4/20/20 In the broad landscape of disaster mitigation, preparedness, response and recovery, U.S. Census Bureau data can be immensely valuable. The Census Bureau produces timely local data that are critical to emergency planning, preparedness, and recovery efforts for all types of emergencies.
DISASTER - RedRover
RedRover helps animals rescued from disasters or neglect, domestic violence victims seeking safety with their pets, and animals with life-threatening illnesses. We use innovative solutions to prevent cruelty. Links to pet friendly hotels and shelters.
DISASTER - 2020 California: State & Local Level Disaster Referrals
8/20 Comprehensive list of contact information for state, county and city resources for people effected by disasters.
DISASTER - CA Disaster Relief Resource Guide for businesses that have been affected by the recent wildfires.
If you have been affected by the recent wildfires, California has resources available to help you. GO-Biz offers a range of services to business owners and has dedicated representatives to field general business questions and to assist business owners as they seek to access business recovery resources. Multi-language: https://business.ca.gov/advantages/small-business-innovation-and-entrepreneurship/disaster-relief-resource-guide/ Spanish | Vietnamese
DISASTER - CA Power Outage and Fire Response Resources
10/19 The State of California is providing resources to help Californians impacted by the unique challenges brought on by wildfire and power shutoffs. Help with Shelter, Food, Key Words: Disaster
DISASTER - CADRE (Collaborating Agencies' Disaster Relief Effort)
COVID-19 Update Coordinating the network of Santa Clara County non-profit service providers in the relief effort. BI-weekly inter-agency zoom meetings with updates, resource development, information sharing and advocacy. Registration required. Contact CADREeoc@gmail.com with questions.
-----------------------------------------
A leading network of organizations that provide community services that are essential in times of disaster. CADRE coordinates organizational preparedness planning in non-disaster times and activates to respond and provide essential services during and after a disaster. CADRE works closely with Santa Clara County's emergency management community to build disaster resilience among service organizations through communication, coordination and preparedness training. CADRE is the official local Voluntary Agencies Active in Disaster (VOAD) for SCC under Northern California's State VOAD.
DISASTER - Emergency Preparedness Tips in Sign Language (ASL)
This 4.5-minute video goes through disaster and emergency preparedness tips and techniques, including how to create an emergency kit, make a plan, and get information. Tips include factors that are specific to those who are deaf or hard of hearing, such as packing extra hearing aid batteries and purchasing a text display radio. The video emphasizes three steps in emergency preparedness: make a ready kit, be prepared, and stay informed and goes into detail on what should be included in your ready kit and has specific advice for things to include for those who are deaf/hard of hearing. Key Words: communication, AFN, Translation, Deaf, Hard of Hearing, Coronavirus, Pandemic, Disaster
DISASTER - Emergency Preparedness: Plan (ASL)
This 6-minute video from the Arizona DEMA’s Emergency Preparedness series encourages community members to create a plan for what to do in the case of an emergency. It emphasizes the need for separate versions of this plan for different places you spend time (such as home, work and school), choosing a meeting place out of the area as well as nearby, and discussing with your family the steps to take in either an evacuation or staying in place. It gives advice such creating pre-written messages as it may be easier for those who are deaf or hard of hearing to communicate, and checking with local emergency management agency to see if they keep a record of those with access and functional needs. This video gives a lot of information and details every step of preparing for an emergency situation. Key Words: communication, AFN, Translation, Deaf, Hard of Hearing, Coronavirus, Pandemic, Disaster
DISASTER - Listos California
The Listos California Emergency Preparedness Campaign is an effort based on an investment of public funds by Governor Gavin Newsom and state lawmakers, to ready our most vulnerable populations for disasters like wildfires, earthquakes and floods, and now public health emergencies like the COVID-19 pandemic. before disasters strike. Anchored at the Governor’s Office of Emergency Services (CalOES). Multi-language: Spanish, Vietnamese, Chinese, Tagalog, Korean
DISASTER - Partnership for Inclusive Disaster Strategies
The Partnership for Inclusive Disaster Strategies (The Partnership) is the only U.S. disability-led organization with a focused mission on equal access, disability rights and full inclusion of people with disabilities, older adults, and people with access and functional needs before, during, and after disasters and emergencies. Disaster Hotline: (800) 626-4959 Spanish
DISASTER - Protecting Your Family from Earthquakes - 7 Steps to Earthquake Safety
It may be hard to find the supplies and services we need after the next earthquake. To keep our loved ones and our community safe, we must prepare now. | Spanish | English - Chinese, Korean, Vietnamese | This popular site includes extensive information on earthquake preparation with downloadable PDF's specific to Southern and Northern California, Utah, Nevada, Oregon, and Alaska | Multi-language:
DISASTER - Returning Home After A Wildfire
8/28/20 Safety Tips from the CA DEPT of FORESTRY and FIRE PROTECTION - Once a wildfire has burned through an area, many dangers could remain. Firefighters and utility workers begin restoring fire damaged areas as soon as they can. Making the area safe for the public can take multiple days. Stay out of the evacuation area until fire officials tell you it is safe to return. It is extremely important to be aware of the hazards and know what to look for when the evacuation order is lifted.
DISASTER - SVCF San Mateo and Santa Clara Counties Wildfire Relief Fund for CBO'S
In response to the August 2020 wildfires that are endangering communities in San Mateo and Santa Clara counties, Silicon Valley Community Foundation has established a charitable fund that will benefit those affected by these destructive fires and their aftermath. The Wildfire Relief Fund is now accepting applications from nonprofits, faith-based organizations and public entities for disaster response, relief and recovery services to help people who live or work in San Mateo and Santa Clara counties that have been adversely affected by the fires. Organizations may apply for grant amounts of up to $50,000. Only one application may be submitted per organization.
DISASTER - The Salvation Army SCC
9/1/20 Providing assistance in the wildfires. A national faith based organization with multiple social services including Disaster Services, Emergency Financial Assistance, Emergency Shelter, Food, Family Counseling Services, Health Services, Housing and more. Main Santa Clara County offices in San Jose and Gilroy. Spanish Key Words: Disaster, CADRE, SCC
DISASTER - USDA Disaster Assistance Programs At a Glance
Grid showing US Dept of Agriculture programs and eligibility for various types of disaster.,
DISASTER - United Policy Holders Insurance Library
Guidance on all aspects of loss and insurance recovery from water/flood damage. You will find information and tools for getting oriented, understanding your policy, documenting and valuing damaged or destroyed property, navigating the claim process and resolving disputes. VOAD Member (Voluntary Organizations Active in Disaster). Key Words: Disaster, UP Help
DISASTER - Wildfire Preparation
Information from CalFire on prevention, preparation, preparation of property, checklists for evacuation, animals (pets and livestock), what to do if trapped, returning home and rebuilding. Multi-language: Spanish
HEALTH - ASL Video Series on COVID-19 Tips
American Sign Language playlist of 20 educational videos on COVID-19 including: Prevention, Managing Anxiety, Social Distancing, Parents Supporting Children, Older Adults, Symptoms, Cleaning your home, and more Key Words: AFN, Translation, Deaf, Hard of Hearing, Coronavirus, Pandemic, Disaster
HEALTH - InformaGente COVID-19 Youtube conversation for Latinx Community
Listos California, in partnership with the League of United Latin American Citizens (LULAC) and the National Hispanic Foundation for the Arts (NHFA), launched "InformaGente," a new online conversation series to foster a culture of emergency readiness among Latinx communities. 5/28/20 The first InformaGente conversation features actor Nicholas Gonzalez, star of ABC’s The Good Doctor, and Dr. Gil Chavez, Senior Advisor to the Director of the California Department of Public Health. Dr. Chavez and Mr. Gonzalez discuss issues related to COVID-19 from hand washing and physical distancing, to concerns about visiting a doctor due to immigration status. Multi-language: Spanish
IMMIGRANTS - CA Humanitarian and relief services - AB 2327 Protecting non-citizens in Disaster
2008 Law to protect non-citizens in disasters - Public employees shall assist evacuees and other individuals in securing disaster-related assistance and services without eliciting any information or document that is not strictly necessary to determine eligibility under state and federal laws. Entities providing disaster-related services and assistance shall strive to ensure that all victims receive the assistance that they need and for which they are eligible. Nothing in this subdivision shall prevent public employees from taking reasonable steps to protect the health or safety of evacuees and other individuals during an emergency. Individuals fleeing a disaster or coping with emergency circumstances commonly lose access to their personal documents and identification, and replacing them during a disaster or emergency can be burdensome, if not impossible, especially for vulnerable populations, such as low-income individuals, undocumented immigrants, seniors, or persons with disabilities.
IMMIGRANTS - REPLACING IMMIGRATION DOCUMENTS After a Disaster
12/17 It is important to maintain valid immigration documents. Unfortunately, when unexpected natural disasters such as fires, floods, or earthquakes occur, documents may be destroyed or lost. This can leave you unprotected and vulnerable without a way to travel, verify authorization to work, prove U.S. citizenship, identify yourself, or check on pending applications. Below is information on the process to request replacement documents, what evidence you will need to file, and the associated filing fees.
IMMIGRANTS - USCIS Relief Available to Customers Affected by Disasters or Extreme Situations
When requested, the USCIS may offer immigration relief measures to people affected by natural catastrophes and other extreme situations. These might include Extensions & Changes of Status, document replacement, fee waiver, or Employment Authorization. For more information call the National Customer Service Center at 800-375-5283. Spanish
LEGAL - Disaster Legal Services (DLS)
DLS provides confidential free legal assistance to low-income survivors who were directly affected by the Presidentially declared major disaster, meet the definition of low-income, and do not have the means to hire an attorney. Low-income refers to survivors who have insufficient resources to secure adequate legal services, whether the insuffiency existed prior to or resulted from the major disaster. DLS attorneys are volunteers who provide survivors with legal counseling and advice, and when appropriate legal representation for non-fee generating cases; they are not FEMA employees. Any services or conversations that occur between a survivor and one of the attorneys are confidential and will not be shared with FEMA.
LEGAL - Frequently Asked Questions (FAQs) for Tenants after Natural Disasters CA Fires
11/15/18 This fact sheet is designed Fair Housing Napa Valley to aid tenants who have been affected by recent wildfires. Multi-language: Spanish Key Words: Disaster, eviction, know your rights, KYR
RESOURCE - Silicon Valley Independent Living Center (SVILC)
To qualify, one must: ***Be a person with a significant disability or impairment, which limits ability to function independently in home, community, environment, or work ***Be able to benefit from services to achieve a greater level of independence; and ***Live or work in Santa Clara County, or a county that does not provide independent living services that SVILC provides. Complete the Intake process to receive SVILC’s services. Please email info@svilc.org or call (408) 894-9041 to begin this process. For anyone who relies on electricity for life sustaining equipment, call SVILC at 408-894-9041 or email us at PSPS@svilc.org to get on our Public Safety Power Shutoff contact list, Multi-language: Spanish, Vietnamese
DISASTER - AlertSCC - Multi-language Emergency Alerts
AlertSCC is a free, easy, and confidential way for anyone who lives or works in Santa Clara County to get emergency warnings sent directly to their cell phone, mobile device, email, or landline. AlertSCC can reach you wherever you are to provide information and instructions in a variety of emergency situations. Languages: Spanish| | Vietnamese | Chinese
DISASTER - MyShake Quake Alert App
10/17/19 For the 30th Anniversary of the Loma Prieta Earthquake, the USGS has just released MyShake - a new Shake Alert app for the SF Bay Area. It is now available for download to iOS and Android devices, allows earthquake warning messages to reach Californians statewide, and should give several seconds warning at the beginning of an earthquake.  Possibly enough time to get to a safe place and Drop, Cover and Hold. Key Words: Disaster, emergency, prepared
DISASTER - Ready Wrigley Prepares for Earthquakes
The CDC has designed this activity book as an interactive tool to further children's education and promote disaster preparedness. Ready Wrigley was created to provide parents, guardians, teachers, and young children with tips, activities, and a story to help the whole family prepare for emergencies by staying informed, packing emergency kits, and making a family communication plan. Spanish |
DISASTER - Sewa International CA Fire Response
The Fire Response task force is helping the affected families, firefighters, and first responders, Offering water, non-perishable food, toiletries, warm clothes, basic necessities Pet food and supplies, Information on where to get help, who to contact etc. Donations received at several collection points. For assistance with fire or COVID-19 related needs contact bayarea@sewausa.org or call 203 USA SEWA (408-909-8072) Areas Served: Counties of Santa Clara, Alameda, Solano, Santa Cruz and Contra Costa . Multi-language: English, Hindi, Marathi, Telegu, Tamil, Kannada, Punjabi, Gujarati, Oria, Spanish, Korean
DISASTER - Small Business Administration (SBA)
Secure Web porta serves as the homepage for the Disaster Loan Electronic Loan Application (ELA). features include: Application status updates " A list of open declarations " Fact sheets and " Links to additional information and resources.
DISASTER - Some undocumented immigrants didn't evacuate during hurricane to avoid risk of deportation
10/4/18 BuzzFeed News spoke with a number of documented and undocumented immigrants, as well as immigration advocates and volunteers, who said that the Trump administration’s crackdown on immigration made many immigrants feel as though they had to ride out the storm and subsequent flooding at home. The Department of Homeland Security had notified residents that immigration agents would not conduct enforcement during evacuation or at shelters, but BuzzFeed News found that many undocumented immigrants said the risk of deportation was too great. Key Words: DHS, disaster, FEMA
DISASTER - Zombie Pandemic Preparedness Graphic Novel
CDC has a fun way of teaching about emergency preparedness. Our graphic novel, "Preparedness 101: Zombie Pandemic" demonstrates the importance of being prepared in an entertaining way that people of all ages will enjoy. Readers follow Todd, Julie, and their dog Max as a strange new disease begins spreading, turning ordinary people into zombies. Stick around to the end for a surprising twist that will drive home the importance of being prepared for any emergency. Included in the novel is a Preparedness Checklist so that readers can get their family, workplace, or school ready before disaster strikes. Key Words: Children
HEALTH - EthnoMed Cultural Profiles
The objective of the website is to make information about culture, language, health, illness and community resources directly accessible to health care providers who see patients from different ethnic groups. Multi-language materials on disaster preparedness and numeral medical conditions, along with cultural perceptions and treatment advice, available for download.
INSURANCE - Nonprofit Insurance Alliance
NIA is a 501(c)3 serving over 20,000 nonprofit organizations in 32 states and the District of Columbia rely on us for their liability and property insurance. These nonprofits include animal rescues, children’s programs, group homes, senior organizations, art programs, food banks, community groups, foster family agencies and many others. These organizations are essential to the health of the communities they serve. Key Words: Disaster
LEGAL - Disaster Legal Aid
The goals of this website are: *to serve as a centralized national resource for legal aid, pro bono and criminal defender attorneys across the country on legal issues related to all types of disasters, *to recruit and help mobilize pro bono attorneys in the aftermath of a disaster, and *to provide accurate and timely information on legal issues related to disasters to the low and moderate income public. This is a collaborative effort of Lone Star Legal Aid, the American Bar Association, the Legal Services Corporation, the National Legal Aid and Defender Association, the Texas Legal Services Center and Pro Bono Net. Multi-language: Spanish | Vietnamese
LEGAL - LawHelpCA
Comprehensive database of CA non-profit service providers with legal assistance in the areas of: Housing, Immigration, Disaster Relief & Recovery, Seniors, Abuse Protecton, Consumer Issues, Disability, Work, Public Benefits and more. Spanish | Vietnamese | Korean | Tagalog / Filipino | Russian |
RESOURCES - CA State & Local Level Referrals 2020
8/20 CA Wildfires Directory of State and County resources links, phone number and description of services. Key Words: Foodd, Mental Health, AFN, Disabilities, Seniors, Legal, Employment, Disaster
CHILDREN - Backpack Emergency Card for Children
Printable ID Cards from the CDC to be completed and carried in children's backpacks. It is important to have your emergency contact information with you in case of an emergency. Key Words: Disaster
DISASTER - Active Shooter Video - Run, Hide, Fight
A 6 minute video from Houson Ready on how to survive an active shooter event in an office. Language: English
DISASTER - American Red Cross Power Outage Checklist
For prolonged power outages,, there are steps you can take to minimize food loss and to keep all members of your household as comfortable as possible. Key Words: Disaster, Emergency
DISASTER - Audit: State Disaster Planning Still Ignores Disabled and Limited English Speaking People
12/23/19 The audit focused on the emergency alert, evacuation and shelter plans in place for the California Office of Emergency Services and Ventura, Sonoma and Butte counties ahead of their respective wildfires in 2017 and 2018. California emergency officials are continuing to overlook the state's most vulnerable people, including those with disabilities, as they make preparations for inevitable wildfires, floods and other disasters, according to a state audit released this month. Residents who don't speak English have been unable to find information in their language. Individuals who use wheelchairs or rely on electricity to power lifesaving equipment have found themselves unable to move and cut off from the outside world, trapped in part, the audit suggests, by state and county leaders' inability to think ahead for emergencies.
DISASTER - Be Prepared for Wildfires during COVID-19
A wildfire is an unplanned, unwanted fire burning in a natural area, such as a forest, grassland, or prairie. Wildfires are increasing in size and intensity across the United States, and these trends are expected to continue. As communities expand into natural areas, homes are increasingly situated in or near areas prone to wildfires, called the wild and urban interface. Key Words: American Red Cross, ARC, Multi-language: Spanish | French | Simplified Chinese | Traditional Chinese | Korean | Vietnamese
DISASTER - Disaster Impact on Immigration Status - USCIS Special Situations
Sometimes natural catastrophes and other extreme situations can occur that are beyond your control. These events can affect your USCIS application, petition or immigration status. We cannot anticipate these events, but will do our best to help you get the benefits for which you qualify. Call the USCIS National Customer Service Center at 800-375-5283 (TDD for the deaf and hard of hearing: 800-767-1833) to learn how to request certain types of relief. Spanish
DISASTER - Emergency Financial 1st Aid Kit - 2019.pdf
The EFFAK is a flexible tool designed to help individuals and families at all income levels collect and secure the documentation they would need to get on the road to recovery without unnecessary delays, should disaster strike. The EFFAK also includes helpful tips and suggestions regarding how to safeguard important information, what to do in case of an emergency, and how to work with others to strengthen community preparedness. Key Words: Disaster Multi-language: Spanish
DISASTER - FEMA Mobile Disaster App - English & Spanish
The app provides a customizable checklist of emergency supplies, maps of open shelters and Disaster Recovery Centers, and tips on how to survive natural and manmade disasters. The latest version (May, 2016) features weather-related alerts from the National Weather Service (NWS). Users can sign up to receive these alerts for up to five locations across the U.S.The |Spanish| of the app is available for download to Android and Apple devices. Key words: Federal Emergency Management System
DISASTER - Islamic Relief USA (IRUSA)
IRUSA conducts numerous humanitarian programs in the US and around the world, including food aid, women's programs, education, disaster relief, health, and more. In partnership with the American Red Cross,, IRUSA offers free training to disaster volunteers and assists refugees in local communities. As a member of NVOAD, IRUSA responds to major disasters sending volunteers and resources. Key Words: Muslim, FBO, INTERNATIONAL
DISASTER - Let's Have Fun With Fire Safety - English & Spanish
This activity book gives young children valuable fire safety and prevention tips. Contains coloring pages and fun activities introducing children to topics such as escape planning, kitchen fire safety and what to do if you hear a smoke alarm sound. Recommended ages: 5-9. Spanish
DISASTER - Northern California Wildfire Relief Resource Page
Directory of State and Local Government and Non-Profit relief funds for responders and survivors of the ongoing fires.
DISASTER - Pet Preparedness Plan
This CDC site has simple instructions for making a disaster kit for your pet(s), pet ID, sheltering in place, evacuation, and a links to directories of hotels that take pets nationwide.
DISASTER - Prepare For Emergencies Now: Information For Older Americans
While each person’s abilities and needs are unique, every individual can take steps to prepare for all kinds of emergencies from fires and floods to potential terrorist attacks. By evaluating your own personal needs and making an emergency plan that fits those needs, you and your loved ones can be better prepared. This guide outlines commonsense measures older Americans can take to start preparing for emergencies before they happen. Key Words: VPOPs, Seniors, Elderly
DISASTER - Red Cross / Red Crescent Restoring Family Links Program
The ICRC, American Red Cross (ARC) and Red Crescent Societies work together around the world to locate people and put them back into contact with their relatives. This work includes looking for family members, restoring contact, reuniting families and seeking to clarify the fate of those who remain missing. Beginning November 30, the help line (1-844-782-9441) was activated and ready to receive calls from across the US. Trace the Face Program - A number of National Red Cross Societies in Europe are publishing more than 1250 photos of people looking for their missing relatives in the hope of reconnecting families. | Trace the Face |
DISASTER Unemployment Assistance (DUA)
DUA is a federal program that night be authorized to provide financial assistance to jobless workers and the self-employed when they are unemployed as a direct result of a Presidentially Declared major natural disaster. The deadline for 2020 CA Wildfire DUA is 11/30/20 Multi-language: Spanish
HEALTH - Air Quality Guide Map and Chart
Harmful particle pollution is one of our nation’s most common air pollutants. Current Air Quality map of entire US. Enter zip code for local details. Use the Air Quality Guide for Particle Pollution chart to help reduce your exposure and protect your health. Multi-language: Spanish, Tagalog, Chinese . Key Words: ALLIES4, Disaster
HEALTH - Health Information Translations
Extensive collection of translations on health and disaster preparedness subjects from a collaboration of Ohio organizations. Languages include: Spanish, American Sign Language, Arabic, Bosnian, Chinese Simplified, Chinese Traditional. English, French, Hindi, Japanese, Korean, Marshallese, Portuguese, Brazilian, Russian, Somali, Spanish, Tagalog, Ukrainian, Vietnamese
HEALTH - When To Call 911 And When Not To Call 911
California's 9-1-1 system received more than twenty-eight million calls in 2016 - more than 78,000 calls per day - and 80% of these calls were from wireless devices. 9-1-1 research shows that up to 40% of the total 911 calls in California are either unintentional or not true emergencies. Knowing when NOT to call 911 is just as important as knowing when and how to call 911. Key Words:
RESOURCE - 211 Bay Area Information
COVID-19 Update - Text Coronavirus to 211211 for information on response efforts throughout the Bay Area. Referrals to new distribution locations and schedule for food box pick-up, and box meal distribution for children under 18. Food deliveries for those in quarantine or ill.
-----------------------------------------
211 Santa Clara County is a free, non-emergency, confidential, 3 digit phone number and online database service that provides streamlined 24/7 access to critical health and human services in f counties. Multi-language: over 170 languages Area: Counties of San Mateo, Napa, Solano , Marin and Santa Clara Key Words: food, housing, employment, health care, counseling, disaster, SCC,
RESOURCE - Catholic Charities of Santa Clara County
COVID-19 Update: With the County's "Shelter in Place" order and the exemption for essential services such as social services, shelter, food and health care, Catholic Charities has closed several physical locations, while still providing care through phone or video visits with clients and collaborating with other nonprofits and government agencies. Catholic Charities COVIS-19 Program Modifications
-----------------------------------------
Citizenship services provided in English, Spanish and Vietnamese, including assessment of eligibility, application assistance, interview preparation, ESL and citizenship classes at offices in San Jose and Gilroy. CC provides resettlement and retraining services for refugees and asylees. Deferred Action (DACA), Foster Youth, Unaccompanied Minors, Disaster Casework. Member of the SCC Citizenship Collaboration and CADRE Many other free and sliding scale social programs for children, adults and seniors. Food, Health Care, Mental Health, House Sharing. Multi-language: Spanish, Vietnamese, https://www.facebook.com/WorkingToEndPoverty/?ref=ts Key Words: RIF, CADRE, Disaster
DISASTER - American Red Cross (ARC) - Free Disaster Preparation and Response Apps
Spanish language toggle feature on Red Cross Disaster Preparation Apps Tornado, Hurricane, Earthquake, Flood, Wildfire, and First Aid (even Pet First Aid). Also includes Monster Guard disaster prep game for children. in Android, iPhone and iPad. | Spanish |
IMMIGRANTS - Disaster Assistance Services for Immigrants - SCC OIR
Published in August, 2018, this guide from the Santa Clara County Office of Immigrant Relation (SCC OIR) provides detailed information about various types of local, state, and federal, disaster assistance services available for non-citizens. Key Words: undocumented, emergency
DEMOGRAPHICS - CDC Social Vulnerability Index
Social vulnerability refers to the potential negative effects on communities caused by external stresses on human health. Such stresses include natural or human-caused disasters, or disease outbreaks. Reducing social vulnerability can decrease both human suffering and economic loss. CDC Social Vulnerability Index (CDC SVI) uses 15 U.S. census variables to help local officials identify communities that may need support before, during, or after disasters.
DISASTER - August SCU Lightning Complex Wildfire? - SCC Community Info Link
Community Information, Updates, Evacuation Status, and Resources for CZU (Santa Cruz Mountains) and SCU ( Diablo Foothills) Lightning Complex Wildfires Key Words: Santa Clara County, OES, Multi-language: Spanish Vietnamese Chinese Tagalog
DISASTER - Diversity Preparedness
The National Resource Center serves as a resource and information exchange portal to facilitate communication, networking and collaboration to build resilience and eliminate disparities for culturally diverse communities across all phases of an emergency. Administered by Drexel University
DISASTER - United Sikhs
United Sikhs is a UN-affiliated, international non-profit, non-governmental, humanitarian relief, advocacy organization, to empower disadvantaged and minority communities in need, Also Domestic Violence, Substance Abuse, and Youth Violence Prevention Programs, Senior Care Services, Anti-Hate Crime, Anti-Bullying Advocacy, and more. The United Sikhs National Family Resource Center was launched in 2012 to provide support, information and assistance through a 24 hour hotline (1-855-878-6333) and a new downloadable booklet, Helping Families Cope with Violence and Disaster
MENTAL HEALTH - Helping Children Cope With Changes Resulting From COVID-19
Families across the country are adapting to the evolving changes in daily life caused by the COVID-19 pandemic. Most schools, places of public gathering, and nonessential businesses are closed, and parents and other caregivers are faced with helping their families adjust to the new normal. This includes trying to keep children occupied, feeling safe, and attempting to keep up with schoolwork as best as possible. None of this easy, but it helps to stay focused on what is possible in order to reinforce a sense of control and to reassure children that they are okay, and that the situation will get better. Multi-language: Spanish | Amharic | Chinese | Korean | Vietnamese | French | Urdu | Bahasa | Key Words: Mental Health
RESOURCE - IT Disaster Resource Center (ITDRC)
COVID-19 Update: The IT Disaster Resource Center (ITDRC) is offering pro-bono INTERNET CONNECTIVITY, IT support, and hardware, With social distancing, internet connectivity has becoming even more critical, and we recently launched an effort called projectConnect to provide additional support to communities. Interested parties can contact us at projectconnect@itdrc.org. Both organizations and individuals are welcome to submit to projectConnect, though we will prioritize communities.. As always, we continue to support EOCs, medical centers, and other responders with our usual IT hardware (e.g. tablets, laptops, and computers), IT support, and internet connectivity as well.
TRANSLATION - Crisis Translators Network
Amidst the pandemic, our volunteers are mobilizing around the clock to translate in hospitals, detention centers, and anywhere else where language support is needed. If you need help, please let us know HERE and we will be touch ASAP. We are a network of volunteer translators providing compassionate, effective, and trauma-informed interpretation and translation services for migrants, refugees, anyone experiencing language barriers, Key Word: COVID-19